The password recovery module works by sending an email to the user with a recovery code, so that his identity can be validated: for this is necessary that the address is defined in the user’s own contacts.
The creation or modification of a user’s contact is possible in:
Application → Installation → Security → Users [IS001].
After selecting the desired user, it is possible to list, create or modify the user’s contacts in the User Contacts button. For this module to work correctly, it is necessary that there is a contact type “General” with the Email field filled with a valid email address.
This is the necessary conditions for the password recovery module work correctly.